Privacy Policy
Summary
County Costs Consultants Limited is committed to protecting your privacy and safeguarding your personal information. We’ll use your personal information in accordance with the Data Protection Laws and this privacy policy.
In this privacy policy we explain how we collect and use your personal information.
‘County Costs Consultants Limited, is based at46 Hamilton Square, Birkenhead, CH41 5AR (“we”, “us”, “our”, “County Costs”). Our limited liability registration number is: 04336160
We are also registered with the Information Commissioners Office (ICO). Our ICO registration number is: ZA803771
All personal information we collect or are provided with will only be held and stored in accordance with this policy and the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and any other legislation relating to the protection of personal information (Data Protection Laws).
We are the data controller for the purposes of the Data Protection Laws, unless otherwise stated. When we act as the controller of your personal information, we are responsible for your personal information, including deciding how we hold and use personal information. We are required under Data Protection Laws to notify you of the information contained in this privacy policy.
County Costs provides a start to finish service to all clients with an assigned Costs Lawyer or Law Costs Draftsman for all stages of the claim. We collect and process personal information to enable us to provide and administer our products and services, and to manage our relationship with you.
This privacy policy sets out the ways in which we may collect and use personal information
When you submit your personal information to us by email, telephone, at an event or on a form, or other interactions with us e.g. use of our website or other systems all your personal information will be processed in accordance with this privacy policy, and in compliance with all applicable confidentiality guidelines. This privacy policy applies to anyone who contacts us in connection with the delivery or receipt of any products or services we provide or otherwise interacts with us such as:
· clients;
· Third parties instructed by our clients;
· Users of our website;
· Third parties that provide services to us.
It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information .
Third party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or policies.
When you leave our website, we encourage you to read the Privacy Policy of every website you visit.
Changes to our Privacy Policy
County Costs will occasionally update this privacy policy to reflect company and customer feedback and changes to law and regulations. County Costs encourages you to periodically review this privacy policy to be informed of how County Costs is protecting your information and reserves the right to update or make changes to this privacy policy at any time.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Equally, it is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Please check back frequently to see any updates or changes to our Privacy Policy.
Who is responsible for your information?
Where County Costs acts as a Data Controller for personal information that is collected by us about you and determines the purposes of its use, we take all necessary steps to comply with our obligations under the data protection laws and its relevant subordinate legislation when handling any personal information.
We will comply with the principles set out in the data protection laws and we will ensure all personal data collected by us is held securely, processed fairly and treated in accordance with this privacy policy.
Data Processor:
There will be certain services which will entail us processing personal information on behalf of another entity which is acting as the data controller.
The data controller is usually the organisation who has requested our services.
Where we process your personal information as a data processor it will be under the explicit authority of the data controller, and we will process your personal information in line with their instructions.
The circumstances where we will be the processor include, for example, where an organisation has instructed us to undertake a statement of costs or participate in a joint settlement meeting.
In these cases, it is their privacy notice or privacy policy which will provide details of the data processing activities. We encourage you to read the privacy notice or policy of the data controller.
When we process any personal information or other information, we meet our legal obligations to you in the way that we deal with that information, including escalating any rights requests to the data controller. It will be the data controller who will provide you with a response to any rights requests.
Contact Us:
If you have any questions or comments regarding this privacy policy, please contact us in one of the following ways:
Email: dataprotection@countycosts.co.uk
Writing: Avenue HQ Mann Island, 17 Mann Island, Liverpool, L3 1BP marked for the attention of “Data Protection Lead”. If your enquiry is in relation to accessing your personal information, please also state; ‘Subject Access Request’.
Website: we have a “Contact Us” section on our website: https://www.countycosts.co.uk/contact
We may share your personal information with other organisations, including those who provide us with assistance in delivering our products or services or, where applicable, regulate our provision of such products or services. Further information is available in section 3 below.
1. Collecting Data
Personal information or personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect personal information when you contact us through our Website or when you correspond with us by phone, email, for the purpose of providing you with our services. or otherwise when conducting our business.
Personal information we may collect, use, store, and transfer about you, which we have grouped together, are as follows:
Identity Data includes first name, last name, username or similar identifier, title.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Special category data, also known as sensitive personal data, which includes information about your physical or mental health, health conditions, and other clinical metrics including environmental, socio-economic, and behavioural information pertinent to health and wellness;
Financial Data includes bank account and / or payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences; and
other publicly available personal information, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page ).
This list is not exhaustive, and, in specific instances, we may need to collect additional information for the purposes set out in this privacy policy.
Information you provide to us
We collect personal information about you whenever you contact us. For example, when you:
· complete personal information by filling in forms for us, including those on our website;
· Enquire about our products or services;
· Use and/or browse our website;
· instruct us or become a client, we collect personal information to provide our services;
· contact us including: e-mails, letters, surveys, reports, feedback forms and booking any training;
· use our website, for the purposes of enhancing and personalising your experience on the website and optimising it;
visit our website, for example traffic data, location data and the resources that you access, including the pages of our website that you view;
visit our premises and appear in CCTV footage;
provide data concerning your marketing preferences;
are enquiring about, or applying for, job vacancies; and
· are enquiring about our products or services
This information may include the following:
normal identification information, such as your full name, date of birth, age, gender, username or similar identifier,marital status
contact information, such as your postal address, email address and telephone number;
additional information relevant to your use of our website and services, such as your marketing preferences, survey responses and feedback;
· Details of ongoing legal proceedings, the parties involved and their legal advisors; and
internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website; and
· in respect of job applications, your CV including details of your education and employment history (and any other information which you may choose to provide to us with your CV)
Payment Card information:
We may process your personal information to process any payments made for the provision of services. The information may include information for identification and verification, such as name, credit, debit or other card number, card expiration date, and CVV code.
Any payment transactions carried out by us, or our chosen third-party provider of payment processing services will be kept secure and encrypted where possible.
Anonymous data:
In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you). This can be for research or statistical purposes; in which case we may use the anonymised information indefinitely without further notice to you. Anonymised information may also be used to develop insights and statistics as to the use of our services.
Information we collect about you from other sources
We may collect information about you from other sources. This may include the following:
· Information shared with us by our clients and third parties who have been instructed by our clients such as medical experts etc;
· Publicly available information, from sources such as Companies House, the Electoral Roll, County Court Judgements and repossessions this may include details about your home, household, vehicles, financial situation and debts.
· Information you have shared publicly, including on social media.
· Information from third party databases or data suppliers, such as credit reference agencies, including details about your home, belongings and creditworthiness.
This list is not exhaustive and, in specific instances, we may need to collect additional information for the purposes set out in this privacy policy.
Information we receive about you from other sources
When a client engages us they will sometimes need to share personal information with us in order that we can carry out our services.
Sometimes you will have given your consent for other websites, services or third parties to provide information to us.
We may receive about you if you use any of the other websites we operate or the other services we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your information.
we may also receive information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.
Information we collect about you on our website
We collect information using Cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. For more information about how and why we use Cookies please section 5 below.
When you visit our website we may collect the following information:
Which pages you view and which links you follow
Your IP address and general location
Details of the hardware and software that you are using to access the site
Our Website is not intended for children, and we do not knowingly collect data relating to children.
Special Categories of personal information:
We may process Special Categories of personal information about you in particular we may process:
details of your race or ethnicity; and
· information about your health.
However, we only do so where you have provided such information our client or to us and you have given your express consent for it to be processed for the purposes made clear to you when it is collected. All your Special Categories of personal data will be processed in accordance with the data protection laws and this privacy policy.
If you fail to provide personal information:
Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to certify your qualification or provide you with copies of any certificates you request). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
2. Using Personal Information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to the collection and use of Special Category Personal Data and in sending third party direct marketing communications to you via email or text message.
Whenever you have given us your consent to use your personal information, you have the right to change your mind at any time and withdraw that consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
Purposes for which we will use your personal information
Data protection Law sets out a number of different reasons for which a company may collect and process your personal information.
We will only use your personal information when the law allows us to do so, this is where we have a lawful basis.
County Costs only use personal information for the purposes outlined above and the information will only be held for the timeframe necessary to support these purposes. In particular, we may use your personal information:
to carry out our obligations arising from any contracts entered into between you and us including in connection with providing products or services;
to manage and administer the relationships;
to comply with our legal obligations and with instructions from 3rd parties or regulators, court orders or protect our legal interests.
to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us;
to train our staff to continuously improve our services; and
to analyse our products, services and marketing activity and to carry out market research.
Supplying our products and providing our services
It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you, such as when you become a customer. Using your information in this context is necessary so that we can:
· Carry out our obligations arising from any contracts entered into between you and us including in connection with providing products or services;
Support our Clients
Provide information to the court
Process payments
Provide you with information about your contract with us
Provide you with information about our products and services
Verify your identity
Deal with any complaints you may have
Contact you about any changes that we make to our products or services
Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure
If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.
We may use automated decision-making and profiling to tailor the information we provide to you to your specific circumstances. We do not use automated decision making where the decision may have a legal or similarly significant effect on you.
Marketing:
We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.
Telling you about events or other products or services that we think may be of interest to you:
We may use your information to identify and tell you about events and our other products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications.
We may also use your information to invite you to participate in market-research. If we do contact you about market-research, you do not have to participate. If you tell us that you do not want to receive market-research communications, we will respect this.
Whether you choose to receive marketing communications, or market-research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect any products or services that you have received from us, nor will it affect any products or services you receive from us in the future.
You can update your preferences by using the links in any of our emails to you, or by getting in touch using the Contact Us section of the website.
Telling you about products or services that are similar to ones that you have already bought:
If you have already bought a product or service from us, or you have already obtained a quote from us, we may contact you with some information about products or services that are similar.
We will only contact you by email or text message and you can choose not to receive these messages at any time. Simply follow the instructions in the message, or get in touch using the Contact Us section of the website.
Making our business better
We may also notify you about important updates or changes to our products or services. In some instances we may be required to release personal information to meet legal obligations placed upon us.
We always want to offer the best products, services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we will only use you information where it is necessary so that we can:
Review and improve our existing products and services and develop new ones
Review and improve the performance of our systems, processes and staff (including training)
Improve our site to ensure that content is presented in the most effective manner for you and for your computer
measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
If you have given your consent to receive marketing emails you can withdraw this at any time, or if we are relying on our legitimate interests to send you marketing you can object. In either case, just let us know. If you have received a direct marketing email from us and no longer wish to do so, the easiest way to let us know is to click on the unsubscribe link at the bottom of our marketing emails
Contacting you
We want to stay in touch with you!
Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.
We will only use your information in this respect where it is necessary so that we can:
Interact and respond to any communications you send us, including where you use the Contact Us section, and any social media posts that you tag us in
Let you know about any important changes to our business or policies
Verifying your identity
We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights.
Verifying your identity is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Protecting you and others from harm
We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.
We need all the categories of information listed above to allow us to enter into and perform our contract with you*, to enable us to comply with legal obligations**, and in order to pursue legitimate interests of our own or those of third parties*** (provided your interests and fundamental rights do not override those interests). The situations in which we will process your personal data are listed below. We have indicated by asterisks the purpose or purposes for which we are processing or will process your personal information.
Providing our services (*, ***)
Support our client (*, ***)
Provide information to the court (*, **)
Interact with regulators (**, ***)
Verifying your identity (*, **, ***)
Making a decision to supply our products and services. (*)
Administering the contract we have entered into with you. (*)
Dealing with any complaints you may have (*, ***)
Logistics management and planning, including accounting and auditing. (**, ***)
Making arrangements for the termination of our contract. (*, ***)
Making repairs, alterations and improvements to the products or services supplied (*, **, ***)
Dealing with legal disputes involving you (**, ***)
· Complying with health and safety obligations. (*, **, ***)
To detect and prevent fraud, money-laundering and other crimes. (**)
To review and improve the performance of our systems, processes and staff (including training). (***)
To interact and respond to any communications you send us, including social media posts that you tag us in. (***)
To let you know about any important changes to our business or policies. (***)
To ensure that the information that we hold about you is accurate and up to date. (***)
To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud). (**, ***)
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
3. Sharing personal data
Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can provide our products and services to you.
We may share the information that you provide to us with other companies within the group and other websites that we operate.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may pass your personal information to:
third party organisations that provide services to us (including providing IT services and assisting us with carrying out marketing activities.
There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
Police, law enforcement agencies and regulatory bodies for the purpose of preventing and detecting fraud, crime and criminal activity.
Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
Necessary to protect the safety of our employees, our property or the public
Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
Proportionate as part of a merger, business or asset purchase or sale, in the event that this happens we will share your information with the prospective seller or buyer involved
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
4. How long do we keep your personal information?
We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, we will retain any information you provide to us at least for as long as we continue to provide that service to you.
If you apply for a job vacancy (or otherwise send us your CV) we will retain your CV (and any publicly available information, for example from social media) for a period of 12 months. If we are considering you for a particular role, we may retain this information for longer than that period.
In all other circumstances, we will keep your information for as long as necessary for the purposes it was collected.
In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for analytical or statistical purposes, in which case we may use this information indefinitely without further notice to you.
5. Protecting personal information
We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy. We work hard to keep your information safe. We use a combination of technical, administrative, and physical controls to maintain the security of your personal information and protect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
We have put in place procedures to deal with any suspected personal information data breach and will notify you and any applicable regulator when we are legally required to do so.
We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All information you provide to us is stored on our/third party secure servers.
Cookies
When you visit our website, we may collect certain information by automated means, such as using cookies.
County Costs keeps track of the websites and pages our customers visit within County Costs, in order to determine what are the most popular. This information is used to deliver customised content and advertising within County Costs to customers whose behaviour indicates that they are interested in a particular subject area.
The County Costs website uses "cookies" to help you personalise your online experience:
A cookie is a piece of information that is held on the hard drive of your computer which records how you have used a website. Cookies allow website operators to accumulate useful information, such as whether the computer (and sometimes its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.
We use cookies to monitor how people use our website including estimating audience size and patterns of use in order to help us to provide you with a better service. Cookies make it easier for you to log on and use the website during future visits. They also allow us to personalise the content of the website for you by storing information about your preferences.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.]
For more information about how and why we use cookies please see our cookie policy https://www.countycosts.co.uk/cookie-policy
If you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can withdraw your consent for us to use cookies at any time. However please bear in mind that failing to consent to our use of cookies may prevent you from accessing our website or result in a loss of functionality which degrades your experience of the website.
6. Accessing or amending your personal information
If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences).
You can choose to stop receiving: marketing communications from us by using the ‘unsubscribe’ functionality in the footer of email communications sent to you, or contacting us describing your preferences.
Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any courses you register on or deliver.
Even if we already hold your personal information, you still have various rights in relation to it. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
What rights do you have in respect of your personal information?
You have the right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch using Contact Us section of the website.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
· Why we have been using your information
· What categories of information we were using
· Who we have shared the information with
· How long we envisage holding your information
In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.
The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.
You have the right to correct any inaccurate or incomplete personal data
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
The information is no longer needed for the original purpose that we collected it for
You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
You object to us using your information and we have no overriding reason to keep using it
We have used your information unlawfully; and / or
We are subject to a legal requirement to delete your information
In those situations you have the right to have your personal information deleted. If you believe one of these situations applies to you, please get in touch using the Contact Us section of the website.
You have the right to have a copy of your data transferred to you or a third party in a compatible format
Also known as Data Portability, you have the right to obtain a copy of your personal information for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.
If you would like us to transfer a copy of your information to you or another organisation in a structured, commonly use and machine-readable format, please contact us. There is no charge for you exercising this right.
You have the right to object to direct marketing
You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:
When we tell you about products or services that are similar to ones that you have already bought
When we use you information to help us make our business better
When we contact you to interact, communicate or let you know about changes we are making
We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.
In order to exercise your right to object to our use of your data for the purposes above, please contact us.
You have the right to restrict how we use your personal information
You have the right to ask us to stop using your personal information in any way other than simply keeping a copy of it. This right is available where:
You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this;
You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection;
We have used your information in an unlawful way, but you do not want us to delete your data; and/or
We no longer need to use the information, but you need it for a legal claim
If you believe any of these situations apply, please contact us.
You have rights related to automated-decision making and profiling
Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.
How can we help?
If you have any questions that haven’t been covered by our privacy policy or would like us to address any concerns about our use of your personal information, you can make contacting us at dataprotection@countycosts.co.uk.
For further information on data protection please visit the Information Commissioner Office (ICO) website.
The Information Commissioner Office regulates data protection. If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or visit the website.
E&OE September 2024